Are your luxury watches authentic?

Yes. All luxury watches sold by ECI Jewelers are 100% authentic and verified by our in-house experts. Every timepiece is inspected for originality, movement, case, bracelet, and serial/reference numbers before it is listed for sale.

Do your Rolex watches come with box and papers?

Many of our Rolex watches are complete sets that include the original Rolex box and papers when stated in the listing. Each product description clearly notes whether the watch is a full set or watch only, so you always know exactly what is included.

Where is ECI Jewelers located?

ECI Jewelers is located in New York City’s Diamond District at 37 W 47th St, Suite 1301, New York, NY. Customers are welcome to visit our showroom by appointment to view watches in person and complete purchases securely.

Do you offer free insured shipping?

Yes. We offer free insured shipping on all watch purchases within the United States. Shipments are securely packed, fully insured, and typically sent via expedited or overnight service for safe delivery.

Do you sell pre-owned and new watches?

We specialize in authenticated pre-owned luxury watches and also offer select like-new and unworn pieces when available. Each product page clearly states the condition, year, and what is included with the watch.

What watch brands do you carry?

Our inventory focuses on premium brands such as Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, and other sought-after luxury watch manufacturers. Our selection is updated frequently as new pieces arrive.

Do you offer financing on watches?

Yes. ECI Jewelers offers financing options on many watches through providers such as Affirm, Afterpay, Snap Finance, and Synchrony, subject to approval. Financing availability and terms may vary by purchase amount and lender.

Can I sell or trade in my watch to ECI Jewelers?

Yes. You can sell or trade your luxury watch to ECI Jewelers. Simply submit details and photos of your watch through our Sell Your Watch form or contact us directly. Our team will review your watch and provide a competitive offer based on current market value and condition.

What is your return policy on watch purchases?

We offer a limited return period on eligible watch purchases, provided the watch is returned in the same condition received with all accessories included. Please refer to our Returns & Exchanges page or contact us before purchasing if you have specific questions about eligibility.

How do I know which Rolex or luxury watch is right for me?

Our team can help you choose the right Rolex or luxury watch based on your wrist size, lifestyle, budget, and style preferences. You can contact us for one-on-one guidance, visit our NYC showroom, or browse our curated collections by model, metal, bracelet type, and price range.