Shipping & Return

Our shipping process ensures that orders are dispatched within 24 hours of placement, with next-day delivery to reach their destination.
At ECI Jewelers, ensuring your satisfaction is paramount to us. Should our customers find any reason for dissatisfaction with their purchase, we are pleased to accept returns or facilitate exchanges according to the following policies:

  • Purchases must be returned within 30 days of receipt.
  • The item being returned must be in acceptable and good condition.
  • Returns must include the original certification and receipts.
  • Customized orders, such as engraved items or specially designed rings, cannot be returned.
  • Refunds will be issued directly to the purchaser's account upon review and confirmation of the sales receipt.
  • To initiate a return, kindly contact our showroom directly via phone at +1(908)289-4300 for return instructions.

Domestic Shipping

ECI Jewelers provides Free shipping for all domestic orders. Our packages are shipped via Express services through FedEx. All shipments must be directed to a physical address where someone is available to sign for the package upon delivery. For any requests regarding overnight shipping, please contact us directly at +1(908)289-4300.

International Shipping

ECI Jewelers is delighted to offer international shipping to most destinations, with a flat-rate fee. However, please note that most international orders are subject to Customs Duty and Tax regulations determined by the designated country. These fees are the sole responsibility of the buyer. For specific details, we recommend contacting your local customs office.

Watches, Custom & Special Orders Policy

Refunds are not applicable for watches, custom, and made-to-order items, including engravings and size modified orders. Custom orders necessitate a non-refundable $500 deposit to initiate the design process. These bespoke pieces are crafted to the buyer's specifications and, as such, cannot be exchanged or returned.

    Layaway Policy

    For details about our layaway program, kindly contact our showroom directly via phone at +1(908)289-4300