We mostly ship the item within 24 hours of placing order. It takes around 3-5 days to reach its destination. 

At ECI Jewelers your satisfaction is our top priority. If due to any reason, our customers are not satisfied with their purchase, we will gladly accept the returns or will do the exchanges under the following policies:

• You must return your purchase within 30 days
• The purchased item must be in acceptable and good condition
• The item must be returned with its original certification and receipts
• Customized orders cannot be returned (e.g any special orders like engraved items or rings made according to desired designs or stone settings etc)
• Cash will be refunded directly into the account of the purchaser after reviewing and confirmation of sales receipt
• For returning the item please mail the item to our address or you can simply call us and if the service is available in your area then our agent will collect the item.

ECI Jewelers offers free shipping on all domestic orders. All packages are shipped Express via FedEx and USPS. All shipments must be shipped ta physical address where someone can be present to sign for the package. For overnight shipping requests please reach out to us directly at (908) 289-4300. 

International Shipping

ECI Jewelers proudly ships internationally with few exceptions with a flat rate. Please note most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the buyer. You may contact your local customs office for details. 

 Watches, Custom & Special Orders Policy

Watches, Custom, and made to order items are non refundable.  (Including engravings and size modified orders). Custom orders require a non refundable $500 deposit to begin the design process. Custom Orders are specially made pieces and made to the specifications from the buyer, and therefore may not be exchanged or returned. 

Layaway Policy 

Please call our showroom to inquire about our layaway program.