Privacy Policy

Last updated: November 3, 2026

ECI Jewelers, operated by Elegant Creations Inc., explains here how personal information is collected, used, and shared when you visit ecijewelers.com, shop with us, or contact our team.

Information we collect

We collect information you provide, including your name, email address, telephone number, shipping and billing addresses, order details, marketing preferences, and messages to our team. Payment information is processed through our payment providers to complete your purchase.

Our website and service providers also collect device and website-use information through cookies and similar technologies. This can include your IP address, browser and device information, pages and products viewed, and shopping-cart activity. General location may be inferred from your internet connection. We use addresses you provide, but do not request access to precise device or GPS location.

How we use information

We use information to process payments, fulfill and deliver orders, handle returns and service requests, communicate with customers, maintain our website, understand website activity, help prevent fraud, and meet legal obligations. We also use information for email and text-message marketing and advertising, subject to your choices and applicable consent requirements.

Shopify hosts our online store and processes information to provide its commerce services. For information about Shopify’s own practices and privacy choices, see its Consumer Privacy Policy: Shopify Consumer Privacy Policy.

Email and text-message marketing

We use Klaviyo for email and text-message marketing. You can unsubscribe from marketing emails using the unsubscribe link in an email. You can opt out of marketing texts by replying STOP. You can also contact info@ecijewelers.com about your marketing preferences. Unsubscribing from marketing does not stop communications needed to complete or service your order.

For subscribers who have opted in to text-message marketing, we send promotions and abandoned-cart reminders. Cookies and similar tracking technologies help identify the items in your cart and when you leave without completing a purchase. We use that shopping activity to determine when to send a cart reminder by text.

We do not share text-message opt-in information or consent status with third parties for their own marketing or promotional purposes. We may share it with providers that help operate and deliver our messaging program, including our messaging platform and delivery providers.

Cookies, analytics, and advertising

Cookies and similar technologies support shopping-cart functions, website analytics, marketing, and advertising measurement. We advertise through Google and Meta. These providers may collect or receive identifiers and information about website visits and shopping activity through cookies, pixels, and similar technologies to deliver or measure advertising, including personalized advertising.

You can manage cookies through your browser settings, although blocking some cookies may affect website functions. Google and Meta provide additional privacy and advertising controls in their account settings. Google explains its advertising practices and available controls at Google advertising privacy information. Browser cookie controls and account advertising controls serve different purposes; changing one may not change the other.

How information is shared

We share information with providers that help run our business, such as our store platform, payment processors, shipping providers, customer-support services, analytics providers, and marketing services, for the purposes described above. Advertising-related disclosures to Google and Meta are described in the preceding section. We may also disclose information when required by law or to protect against fraud or misuse.

Your privacy choices and requests

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to opt out of certain advertising-related uses or disclosures. Contact info@ecijewelers.com to make a request. We may need information to verify your identity before responding. Some information may need to be retained to fulfill orders, maintain transaction records, meet legal obligations, or resolve disputes.

Security

No method of internet transmission or electronic storage can be guaranteed completely secure. Please avoid sending full payment-card details or other sensitive information through ordinary email.