Frequently Asked Questions
Buying a Watch
How do I purchase a watch from ECI Jewelers?
Purchasing a luxury watch from ECI Jewelers is simple and secure. You can browse our inventory online, contact our team directly, or visit our NYC Diamond District showroom to view watches in person. Once your order is placed, our team carefully inspects and prepares your watch before shipping it fully insured.
Are all your watches authentic?
Yes. Every watch sold by ECI Jewelers is guaranteed 100% authentic. Each watch undergoes a detailed inspection and authentication process performed by experienced luxury watch professionals.
How do I know the watch I buy is real?
Every luxury watch is inspected for authenticity using serial number verification, movement inspection, component analysis, and performance testing. We stand behind the authenticity of every watch we sell.
Do your watches come with original box and papers?
Some watches are sold as complete sets with original box and papers, while others may include box only, papers only, or watch only. Every product listing clearly states exactly what is included with the watch.
Are your photographs of the actual watch?
Yes, the photos displayed are of the exact watch you will receive unless otherwise noted in the listing.
Are your watches serviced?
Many of our pre-owned luxury watches are inspected, tested, and serviced when necessary before being listed for sale.
What warranty do you offer?
We offer warranties on eligible watches and jewelry. Warranty coverage varies depending on the item. Please contact our team for specific warranty information.
Can you size the bracelet before shipping?
Yes. We can size most bracelets before shipment upon request.
Can you customize my watch?
Yes. We offer select customization services depending on the watch model and customer request.
Do you accept offers?
Yes. We review reasonable offers on select luxury watches based on market value, rarity, demand, and condition.
Why are luxury watch prices different from retail?
Luxury watch pricing in the secondary market changes based on demand, rarity, condition, year, dial configuration, bracelet type, and included accessories such as original box and papers.
Payment & Financing
What payment methods do you accept?
We accept major credit cards, debit cards, bank wire transfers, and financing options for qualified customers.
Do you offer financing or payment plans?
Yes. ECI Jewelers Financing offers financing and lease-to-own options through Affirm, Synchrony, Acima, and Snap Finance.
Can I finance a Rolex watch?
Yes. Qualified customers may finance eligible luxury watches and jewelry through our financing partners.
Do I need perfect credit to qualify?
Not always. Some financing providers may offer flexible approval options depending on eligibility requirements.
Can I pay over time?
Yes. Depending on the financing provider, customers may qualify for installment payments, monthly financing plans, or lease-to-own options.
How do I apply for financing?
Customers can apply directly through the financing options available during checkout or on our financing page.
Are there hidden fees?
No. Financing providers display all payment terms, approval details, and applicable fees during the application process.
How do I know you received my payment?
Once your payment is successfully processed, you will receive an order confirmation email from our team.
Do you offer layaway?
Please contact our team directly to discuss current layaway availability and payment structures.
Shipping & Returns
Do you offer shipping?
Yes. We offer free insured nationwide shipping on all purchases within the United States.
Do you ship internationally?
Yes. We ship internationally to many countries worldwide. International customers may be responsible for customs duties, taxes, and import fees required by their country.
What countries do you ship to?
We ship to many international destinations. Please contact us directly to confirm shipping availability to your country.
What is your return policy?
We accept returns within 30 days for eligible items in original condition. Custom jewelry, special orders, and watches are non-refundable. Please review our Shipping & Returns policy for complete details.
Is your website secure?
Yes. ECI Jewelers uses secure SSL encryption and trusted payment processors to protect your personal information and transactions.
Selling a Watch
How do I sell my watch?
You can contact our team online or visit our showroom for a professional evaluation and market-based offer.
What is required to sell my Rolex?
Helpful information includes the model number, condition, year, service history, and whether the watch includes original box and papers.
Can I sell other luxury watch brands besides Rolex?
Yes. We purchase many luxury watch brands depending on demand and condition.
Do you purchase watches outside the United States?
Yes. We work with both domestic and international sellers.
How do I get paid?
Payment is typically completed after authentication and final inspection of the watch.
What if I am not happy with my offer?
There is no obligation to sell your watch. You are free to decline any offer.
Do you accept trade-ins?
Yes. We accept trade-ins toward another luxury watch purchase.
Why do some watches have larger gaps between buy and sell prices?
Market demand, servicing costs, rarity, liquidity, and overall price volatility can affect dealer buy and sell spreads.
When is the best time to sell my Rolex?
The best time to sell depends on market demand, collector interest, economic conditions, and the specific model.
Repairs & Services
Do you offer jewelry and watch repair services?
Yes. We provide jewelry repair and luxury watch repair services including resizing, polishing, stone replacement, maintenance, and servicing.
Do you offer appraisals?
Yes. We offer free verbal appraisals and evaluations for luxury watches, jewelry, diamonds, gold, platinum, and other valuables.
Do you have a Rolex service provider you can recommend?
We work with experienced luxury watch professionals and may recommend trusted service providers depending on your needs.
Our Company
Is ECI Jewelers legitimate?
Yes. ECI Jewelers has built a trusted reputation in NYC’s Diamond District through over 20 years of experience, verified authenticity practices, and transparent customer service.
Do you have a showroom?
Yes. Our showroom is located in NYC’s Diamond District:
37 W 47th St Suite 1301
New York, NY 10036
What are your showroom hours?
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Monday–Thursday: 10:00 AM – 6:00 PM
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Friday: 10:00 AM – 5:00 PM
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Saturday: Closed
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Sunday: 11:00 AM – 6:00 PM
How can I contact ECI Jewelers?
You can contact us by phone at +1 (908) 289-4300, by email at info@ecijewelers.com, or by visiting our NYC showroom.
All About Rolex
Are Rolex watches a good investment?
Many Rolex models have historically maintained strong resale value due to worldwide demand, limited production, and collector interest. However, no investment is guaranteed.
Why are Rolex watches expensive?
Rolex watches are known for premium craftsmanship, in-house manufacturing, durable materials, precision movements, and strong worldwide demand.
Do Rolex watches tick?
Rolex automatic watches create a smooth sweeping seconds hand movement rather than the ticking motion commonly found in quartz watches.
What types of movements are used in Rolex watches?
Most Rolex watches use automatic mechanical movements manufactured in-house by Rolex.
What is the difference between a chronograph and a chronometer?
A chronograph is a watch with stopwatch functionality, while a chronometer is a watch certified for precision and accuracy.
What types of Rolex crystals are there?
Rolex watches have used acrylic, sapphire, and mineral crystals depending on the model and production year.
What do water resistance ratings mean?
Water resistance ratings indicate the level of protection a watch has against water exposure under controlled testing conditions.
Where are Rolex watches made?
Rolex watches are manufactured in Switzerland.
What should I ask before purchasing a Rolex online?
You should verify authenticity, service history, included accessories, warranty coverage, seller reputation, return policy, and watch condition before purchasing.
Where can I buy a Rolex watch with confidence?
Working with trusted luxury watch dealers like ECI Jewelers helps ensure authenticity, transparency, and secure transactions.
What is the least expensive Rolex model?
Entry-level Rolex pricing varies based on market conditions, but vintage models and smaller Oyster Perpetual or Datejust references are often among the more affordable options.
